If you have Multifactor Authentication enabled on your Office 365 account then you’ll need to generate an app password to log in. Warning: For 99% of people disabling Modern Authentication will not cause any problems. Step 4: Disable Modern Authentication for Outlook Re-run these commands as many times as you need to until no more keys are displayed when you run cscript ospp.vbs /dstatus
Display the current Office license by typing in: cscript ospp.vbs /dstatus.If you’ve installed the 32-bit version of Office (most people) then type in: cd C:\Program Files (x86)\Microsoft Office\Office16.If you’ve installed the 64-bit version of Office then type in: cd C:\Program Files\Microsoft Office\Office16.Run the Command Prompt as an Administrator (search for Command Prompt and then right-click on it and select “Run as Administrator”).Note: This step is not always necessary but to make sure that we solve the problem in one go please do it anyway. If you’ve purchased Office as a subscription and pay monthly/yearly then you don’t need a product key and just will need to enter your username and password in the last step. Important: If you installed Office using a product key you must make sure that you have the product key saved somewhere because we’ll need to re-enter it. Step 3: Remove all old Office licenses/activations Remove all Credentials that include the following: Office, Outlook, ADAL, and MSTeams.Open the Credential Manager from the Control Panel:.Step 2: Remove the old broken credentials from Windows In order to make the changes we must ensure that Outlook and al Office apps (that includes Word, Excel, etc…) are closed. Step 1: Close Outlook and all Office applications This entire process will take about half an hour to an hour depending on how tech savvy and familiar with the registry you are. To fix the issue we’re going to remove the old password from your computer, remove the old license activation, and then modify Outlook so that it authenticates a different way. The problem is related to how Outlook authenticates with Microsoft’s Exchange Online servers. It’s a very frustrating issue and some readers have spent weeks trying to fix it, sometimes spending hours on the phone with tech support. The user will enter their password and submit it and then Outlook will just ask for the password again!
Here’s the issue many people are having: Outlook was working fine for months or years and then suddenly it begins to ask for a password.
Many readers have sent me this issue recently.
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